Return & Refund Policy
Last Updated: September 17, 2026
Welcome to Swaminarayan Tour & Travel. This Return & Refund Policy explains the terms related to cancellations, refunds and changes to tour and travel bookings made through our services.
1. Booking Cancellation
If you want to cancel your booking, you should contact Swaminarayan Tour & Travel as soon as possible.
Cancellation requests can be made through our registered contact numbers:
Mobile: 8668659225
Alternate Mobile: 9897920075
Refund eligibility depends on the booking terms, cancellation time and services already reserved.
2. Advance Payment
An advance payment may be required to confirm transportation, hotels or other travel services.
Once bookings have been made with hotels, vehicle providers or other service providers, cancellation charges may apply according to their respective policies.
3. Refund Eligibility
A refund may be available when:
The booking is cancelled within the applicable cancellation period.
The service has not already been provided or reserved under non-refundable terms.
The relevant hotel, transportation provider or service provider allows a refund.
The customer has paid an amount that remains refundable after applicable deductions.
The final refundable amount will depend on the applicable booking and cancellation conditions.
4. Non-Refundable Services
Some services or bookings may be non-refundable.
These may include certain:
Hotel bookings
Transportation bookings
Special tour packages
Advance reservations
Last-minute bookings
Services booked under non-refundable conditions
Customers should confirm the cancellation and refund terms before making payment.
5. Cancellation Charges
If a customer cancels a confirmed booking, applicable cancellation charges may be deducted from the amount paid.
Cancellation charges can vary based on:
Cancellation date
Travel date
Hotel policy
Vehicle booking policy
Package conditions
Third-party service provider charges
6. Changes to Booking
Requests to change travel dates, destinations, hotels, vehicles or other services will depend on availability.
Additional charges may apply for changes made after booking confirmation.
Any price difference resulting from a change in the booking may be payable by the customer.
7. Refund Due to Service Changes
If a confirmed service cannot be provided due to circumstances beyond our reasonable control, we will try to provide a suitable alternative where possible.
If a refund becomes applicable, it will be processed based on the amount actually refundable under the relevant booking and service-provider terms.
8. No-Show
If a customer does not arrive at the agreed pickup location or does not use a confirmed service without prior notice, the booking may be treated as a no-show.
No refund may be provided for no-show bookings where the relevant service provider has charged the booking amount.
9. Refund Processing
Once a refund is approved, we will process it using the applicable payment method or through another mutually agreed method.
The time taken for the refund to appear in the customer’s account may depend on the payment provider or bank.
10. Personal Expenses
Payments for personal expenses, additional food, sightseeing tickets, extra travel, additional kilometres, extra waiting time or other services requested by the customer may not be refundable once the service has been used or arranged.
11. How to Request a Refund
To request a cancellation or refund, please contact us with:
Customer name
Mobile number
Booking details
Travel date
Reason for cancellation
Payment details, where required
We may ask for additional information to verify the booking.
12. Contact Us
For cancellation, refund or booking-related queries, contact:
Swaminarayan Tour & Travel
Mobile: 8668659225
Alternate Mobile: 9897920075
Website: swaminarayantourandtravel.com